Data Deletion Request
Vitals Thailand — Operated by Vitals Co., Ltd.
Last updated: June 2025
This page describes how users of the Vitals app and website can request the deletion of their account and associated personal data. We are committed to protecting your privacy and will process all deletion requests promptly in accordance with applicable data protection laws.
How to Request Account and Data Deletion
To request the deletion of your account and personal data, follow these steps:
- Email us at info@vitals.co.th with the subject line: "Data Deletion Request"
- Include the following in your email:
- Your full name
- The email address associated with your Vitals account
- Your order number (if applicable)
- A brief statement confirming you wish to have your account and data deleted
- We will acknowledge your request within 3 business days
- Your data will be fully deleted within 30 days of your verified request
What Data Will Be Deleted
Upon a verified deletion request, the following data will be permanently removed:
- Your customer account and login credentials
- Personal profile information (name, email address, phone number)
- Delivery and billing addresses
- Wellness test results and health biomarker data
- App usage data and personalised supplement recommendations
- Marketing preferences and communication history
What Data May Be Retained
Certain data must be retained for legal, financial, or regulatory reasons even after an account deletion request:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order transaction records | 7 years | Legal and tax compliance (Thai Revenue Code) |
| Payment records (amount, date, method) | 7 years | Financial audit requirements |
| Fraud prevention logs | 3 years | Security and fraud prevention |
| Dispute or complaint records | Until resolved + 1 year | Legal dispute resolution |
Note: Retained data is anonymised wherever legally permissible and is never used for marketing purposes.
Third-Party Data
Where your data has been shared with third-party service providers (such as payment processors or shipping partners), we will notify them of your deletion request. However, those third parties are independently responsible for their own data retention policies.
Contact Us
If you have any questions about your data or this process, please contact our Privacy Team:
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