Terms and Conditions

We collect your personal information through various means such as our website, social media, events we organize, telephone, and fax, through job applications and direct recruitment, and interactions with customers and suppliers. The types of personal information we collect (as permitted by Thai law) include contact information (such as name, postal address, email, and phone number), usernames and passwords when you register on our website, information you provide about friends or others you wish us to contact, and other information you may provide us, for example, in surveys or through the 'Contact Us' feature on our website. Additionally, if you are an associate or job applicant and you apply for a position or create an account to apply for a position, we may collect the following types of personal information (as permitted by Thai law): work history and education, language proficiency and other work-related skills, social security number, national ID or other government-issued ID numbers, date of birth, gender, bank account information, nationality, and work permit status, benefits information, tax information, information from references, information in your resume or curriculum vitae, information you provide about your career, interests, and other information about your qualifications for employment. With your explicit consent, we may also collect the following types of personal data (if required by relevant law): disability and health information, drug testing results and criminal history, and other background information. Moreover, we may also collect information about others that you provide us, such as emergency contact information.

You acknowledge that you will not disclose your username and password for your account to anyone outside. You will be solely responsible for keeping your user account confidential, including all activities that occur on or through your user account. Vitals will not be responsible for any loss that arises from unauthorized use of your user account. You agree and commit not to impersonate any other person or to falsely state or otherwise misrepresent your affiliation with any other person.

Unless otherwise limited by applicable law, you agree and consent that all personal and health information about you collected by Vitals from the website may be used and disclosed to others for purposes as specified in Vitals' privacy policy.

You acknowledge that you are solely responsible for any content that you submit to the website. You must not send any information that is unlawful or could cause damage to reputation, or any obscene content. You also acknowledge that you will not send anything to Vitals through the website that infringes on third-party rights, including copyright, trademarks, personal data, confidential information, or proprietary information. We appreciate your interest in Vitals, but we do not wish and cannot accept any ideas or information relating to designs, production technologies, or other suggestions you may have developed or own. Therefore, if you send any information or content to this website or any part of this website's system, it is considered that you have granted us the right to use, reproduce, modify, forward, display, translate, create derivative works, and publish without restriction and without payment, whether by any means of publication or display, for current or future work. Moreover, you warrant that you have waived any moral rights (droit moral) in the data/content you submit.

Using this website and sending any messages or information on this website means you agree to comply with the personal rights terms and privacy policy of this website, including announcements to protect information.

Vitals will not be liable to you or any third party for any errors or delays in the content of this website or for any actions taken in reliance on that content. Under applicable law, Vitals will not be liable for any damages arising from accidents, whether direct or indirect, including any incidental, special, or punitive damages resulting from the use of the content and systems of the website, even if Vitals has been advised of the possibility of such damages. However, Vitals may be liable for damages resulting from fraudulent representation or presentation of information by Vitals itself. In cases of death or injury resulting from Vitals' negligence, Vitals will exercise skill and care in preparing the website but does not guarantee the accuracy of the website, does not guarantee access to this website at any time, does not guarantee the reliability of the website under any circumstances, does not warrant that the operation of the website will be uninterrupted or error-free, does not warrant that such defects will be corrected, even if aware of such defects.

Vitals will not be liable or responsible for default or delay due to events beyond normal control (force majeure) or natural phenomena, which include any actions, events, non-occurrences, or accidents beyond normal control, including specific events (but not limited to) such as civil commotion, riot, invasion, terrorist attack or threat of terrorism, war (whether declared or not), or threat or preparation for war.

• Conditions where public or private telecommunication networks cannot be used
• Strikes, work stoppages, or other industrial compulsory actions
• Natural disasters, explosions, fires, floods, earthquakes, landslides, epidemics, or any other natural hazards
• Conditions when transportation via railway, maritime, aircraft, motor vehicles, or other public or private transport cannot be used
• Conditions during a natural phenomenon

If it is deemed that our debt payment has been postponed during the existence of force majeure, we will extend the debt payment period by the same amount of time. If we cannot find a solution to the problem, we will not be responsible for any occurrences.

All payments for orders must be made by credit card/mobile transfer through online or internet banking via QR scan, reference number, or barcode. Payments are subject to delivery methods. Vitals reserves the right to change, limit, modify, or cancel any payment method, and customers must check these details when using the service.

The prices appearing on this website at the time of the order are only suggested prices (guide prices). The actual price charged to you will be the actual price displayed in the store on the day you confirm your order, including any promotional offers, if any. Once the checkout process is completed, you accept that the price of the product may rise or fall between the time the order is confirmed and the day of delivery.

Payment will include the cost of all ordered products and substitute products at the price sold in the store on that day, including delivery and service fees, as you confirm your order, along with accepting the terms of providing personal health information and delivery and service.

Currently, Vitals delivers to most areas of Thailand, except in certain areas. You can contact us or go to 'Delivery Locations' to check our delivery areas. Vitals will accept and process only orders within the delivery area boundaries. However, if you have a large quantity order that is not within the service area, please contact us directly to inquire. If you have any further questions about the products and services, this website, or any of the terms and conditions, please contact us at the Chat via Line official: @VitalsThailand or live chat on the Vitals website as well.

Your orders are considered as a request to purchase the goods you have selected under these terms. All orders are subject to acceptance and health safety considerations as informed and confirmed by you to this website. The payment process for each order will be considered as Vital’s acceptance of the order. Should any product order be denied or cancelled by Vital, Vital will proceed with a refund or return of products under the refund policy in force at that time.

Your order will be checked for product availability in the warehouse, and in cases where no stock is available, or the products are damaged, deteriorated, or cannot be procured for other reasons, or do not meet health safety standards, Vital reserves the right to cancel, amend, or refuse your order at any time, without liability or compensation.

This website is provided for individuals and for personal health enhancement use only based on the information you have provided. Therefore, the company reserves the right to refuse your order if it is a bulk purchase, for another person with different health information or precautions, or for commercial purposes rather than individual health enhancement. You can order up to 6 pieces per each promotional item or as specified by the company for special promotional conditions. However, bulk orders involving promotional or wholesale products will have different purchase restrictions as deemed appropriate. We reserve the right to limit the rights to purchase products that do not comply with health safety to a specific order number. The company reserves the right to change the quantity of products, change the delivery method, or cancel orders as deemed appropriate to ensure that products are sufficiently available to the largest customer base. We may limit and/or cancel your orders if we detect suspicious behavior, at the sole discretion of Vital. Cancellation of orders for home delivery must be done within 48 hours before the scheduled delivery under the prevailing cancellation policy.

Vital earnestly hopes you will be satisfied with the products you order and we work hard to ensure that the products shipped from our distribution center are correct and properly packaged. Upon receipt of the products, you must immediately inspect them along with the receipt. If any discrepancies are found, please notify us immediately, with the order number and reasons, at TopsVitaCS@central.co.th and our customer service will work efficiently and effectively to ensure that your inconvenience is minimized. However, if you change your mind, you can return unopened and unused products in their original condition. Vital will only accept returns in the same condition as delivered. You will be responsible for the return costs incurred by Vital, which should be communicated to our customer service in advance via chat (Chat) through the Line official: @VitalsThailand or live chat on the Vital website under the prevailing return policy.

In cases of errors or damage to the product, or if the quality does not match the advertised standard, please prepare the product and contact our customer service within 7 days of ordering the product to proceed under the prevailing cancellation and return policy. Vital may take at least 3 working days to respond.

We sincerely apologize if you receive products different from your order due to possible errors. When you receive your products, please check the products delivered by our staff along with the order details and receipt. If any discrepancies are found, please inform our staff immediately and contact customer service via chat (Chat) through the Line official: @VitalsThailand or live chat on the Vital website. We will work diligently to ensure that the issue is resolved with the least inconvenience to you. In case a product exchange is necessary, it will be processed within 3-7 working days.

We sincerely apologize if you do not receive products. Rest assured that we will resolve the issue by refunding or resending the products, subject to relevant rules and conditions. If you require a refund or a replacement product, you must notify our customer service via chat (Chat) through the Line official: @VitalsThailand or live chat on the Vital website within 1 working day from when you receive an email confirmation that the product has been shipped. If you contact our staff later, we reserve the right to consider the route and assess the delivery time for potential reshipment, which may result in delays. If you are unable to receive the products at the given time, you may request a rescheduled delivery date and time via chat (Chat) through the Line official: @VitalsThailand or live chat on the Vital website, which may incur additional delivery charges.

The standard shipping charge, initiated by private courier services authorized and hired by Vital, starts at 32 baht, varying with the weight of the product and the delivery area. The minimum price mentioned above may fluctuate according to local minimum wage mechanisms and fuel costs.

Express Delivery is a 3-hour rush delivery service by motorcycle via Vital, exclusively for orders through the Chat and Shop service. You can choose express delivery slots every hour from 10:00 to 18:00.

Express Delivery scheduling slots:

• 10:00 – 11:00 AM.
• 11:00 – 12:00 PM.
• 12:00 – 1:00 PM.
• 1:00 – 2:00 PM.
• 2:00 – 3:00 PM.
• 3:00 – 4:00 PM.

The delivery time frame is based on the time you checkout or make payment for the product only.

For example, if you checkout (make payment) between 09:01 – 10:00 AM, the earliest delivery slot you can choose is from 12:00 – 1:00 PM, subject to availability at the time.

We apologize if you do not receive products. Rest assured that we will resolve the issue by refunding or resending the products, subject to relevant rules and conditions. If you require a refund or a replacement product, you must notify our customer service via chat (Chat) through the Line official: @VitalsThailand or live chat on the Vital website within 1 working day from when you receive an email confirmation that the product has been shipped. If you contact our staff later, we reserve the right to consider the route and assess the delivery time for potential reshipment, which may result in delays. If you are unable to receive the products at the given time, you may request a rescheduled delivery date and time via chat (Chat) through the Line official: @VitalsThailand or live chat on the Vital website, which may incur additional delivery charges.

Currently, we offer Express Delivery service only in certain areas of Bangkok Province.

The charge for Express Delivery ranges from 80 – 350 baht, depending on the delivery area, and Vital will inform you of the delivery charges and collect payment along with the product cost or cash on delivery only.

Products eligible for Express Delivery are only for orders through the chat service.

Vital reserves the right to change the delivery method in cases where the total weight of the order exceeds 20 kilograms. We reserve the right to change the delivery method and/or delivery timeframe.

For Express Delivery, you can checkout/pay for products with a credit card, or transfer payment via mobile or internet banking by scanning a QR when ordering products only. Once the order and delivery method are confirmed, Vital reserves the right to change the delivery method in all cases.

Vital Online is responsible for all services, with employees and GrabExpress acting merely as service providers. If you have any questions or feedback about the service, you can contact us at Vital Chat (Chat) via Line official: @VitalsThailand, live chat on the Vital website, or email at CS@Vitals.in.th

For Express Delivery service, you can checkout/pay for products via credit card or transfer payment through mobile or internet banking by scanning QR when ordering products only. Once the order and delivery method are confirmed, Vital reserves the right to change the delivery method in all cases.

Our policy is to deliver products to your doorstep, including delivery in office buildings, condos, and apartments. However, if the building does not allow our employees to deliver products directly or does not facilitate parking for product delivery, or if there are no elevators for convenient product transport, we reserve the right to hand over the products to you in the reception area instead, such as the lobby of an office building or the ground floor of condos and apartments. For multi-story residential houses, if you require our staff to carry products upstairs where there is no elevator, we reserve the right to limit product delivery to the second floor and restrict the maximum transport weight to 20 kg per order number. For residential deliveries, our staff will deliver products only in front of the customer's residence door and are not allowed to enter the customer's building or house, considering the health and safety of customers and employees.

Without prejudice to Vital's other rights under these terms and conditions, if you breach these terms in any way, Vital may take such action as deemed appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, and/or bringing court proceedings against you.

Vital may assign, subcontract, or deal with Vital's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

If any provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

These terms and conditions will be governed by and construed in accordance with Thai law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Thailand.

If you have any questions or comments about this Cookie Policy Notice or if you would like to exercise your rights,please send a letter to:

Vitals Brand Thailand Co., Ltd. 69/38 Soi Sam Wa 19, Bang Chan, Khlong Sam Wa, Bangkok, 10150, Thailand